FAQ

Version: 1.8
 Date of Last Update: March 14, 2025
 (Effective Date references from earlier versions—most recently March 7, 2025—are superseded by this unified version, which incorporates all prior content.)

1. GENERAL PLATFORM INFORMATION

Q: What is EWSweeps247.com?
 A: EWSweeps247.com is an online social casino platform operated by EZ Sweeps, Inc. (the “Company,” “we,” “us,” or “our”). We offer two main play modes:

  1. Social Casino Mode (“Standard Play”), governed by our [Official Social Casino Rules]. In this mode, you use Gold Coins, which have no real-world monetary value and cannot be redeemed for real money or prizes.

  2. Promotional Play (“Sweepstakes” mode), where you use Social or Sweeps Coins to enter sweepstakes that may award redeemable prizes.

All play, whether Standard Play or Promotional Play, must comply with our most current [Terms & Conditions (T&C), Version 1.8]. If there is any conflict between this FAQ, the Official Social Casino Rules, or the T&C, the T&C prevails.

Q: Do I need real money to play?
 A: No. Our Games do not require real-money wagers. You can enjoy:

  • Standard Play with Gold Coins, which are purely for entertainment and not redeemable for any real-world item or currency (see [Official Social Casino Rules, Sections 1 & 4]).

  • Promotional Play with Social/Sweeps Coins, which can be acquired free of charge and used to enter sweepstakes.

Purchasing Gold Coins does not improve your odds of winning sweepstakes prizes.

2. ELIGIBILITY AND ACCOUNT CREATION

Q: Who can play at EWSweeps247.com?
 A: We accept U.S. residents (excluding certain “Excluded Territories”) and Canadian residents (excluding Ontario and Quebec) who are at least 21 years old or have reached the legal age of majority in their jurisdiction (whichever is higher).

  • Excluded U.S. states currently include: Alabama, Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee, Utah, Vermont, Washington, and West Virginia.

  • Excluded Canadian province: Ontario and Quebec.

If you are located in an Excluded Territory, you may not register or participate in any of our Games (see [T&C Section 2.4] and [Official Social Casino Rules, Section 3.2]).

Q: Can I have more than one account?
 A: No. Each player may only have one (1) Customer Account. Creating or using multiple accounts is a direct violation of the [T&C, Section 7.1] and the [Official Social Casino Rules, Section 3.3], and may lead to suspension or closure of all related accounts.

3. OBTAINING SOCIAL COINS

Q: How do I get Social Coins?
 A: Social Coins are obtained without purchase through methods such as:

  • Daily Bonuses: Free claims every 24 hours.

  • Mail-In Entries: Submit valid mail-in requests per our [Official Rules].

  • No-Cost Giveaways & Promotions: Participate in social media events or in-platform activities.

  • Gold Coin Purchases: Occasionally, certain Gold Coin packages may include bonus Social Coins for sweepstakes entries. Buying Gold Coins does not improve your odds of winning any sweepstakes.

Important: Certain purchased, bonus, or giveaway Social Coins may be subject to playthrough requirements before redemption (see [T&C, Section 9.8]). For more details, please submit a support ticket.

4. HOW TO PLAY OUR GAMES

Q: How do I play slot games?
 A: Slot machines are primarily luck-based:

  1. Select Your Bet: Decide how many Gold Coins (for Standard Play) or Social/Sweeps Coins (for sweepstakes entries) to wager per spin.

  2. Spin the Reels: Click “Spin.”

  3. Winning Combinations: Aligning certain symbols (e.g., wilds, scatters) triggers rewards (virtual winnings in Standard Play or potential sweepstakes wins in Promotional Play).

Q: How do I play keno?
 A: Keno is a lottery-style draw game:

  1. Pick Numbers (e.g., from 1 to 80).

  2. System Draw: Randomly selects winning numbers.

  3. Payouts: More matches = higher virtual or sweepstakes-based winnings.

Q: How do I play table games (like blackjack, roulette)?
 A: Table Games may involve strategic decisions:

  • Blackjack: Attempt to outscore the dealer without exceeding 21.

  • Roulette: Place bets on the numbered wheel—outcomes hinge on the ball’s final landing spot.

  • Other Table Games: Follow on-screen instructions; strategy can sometimes reduce the house advantage (see also House Edge).

5. HOUSE EDGE AND STRATEGIES

Q: What is the house edge?
 A: Each Game has a mathematical advantage for the platform, known as the house edge. This cannot be fully eliminated but might be reduced in certain skill-based scenarios (e.g., using optimal blackjack strategies). Note that Social Casino Mode yields no real-money returns, as Gold Coins cannot be cashed out (see [Official Social Casino Rules, Section 4.2]).

6. PRIZES, EXCHANGES, AND FEES

Q: How do I exchange Social Coins for prizes?
 A: Only Social Coins acquired and won in Promotional Play are eligible for real-world prize redemption. You must satisfy any applicable playthrough requirements, KYC checks (see next section), and maintain the minimum redemption threshold (e.g., SC 50) if required. Certain U.S. states (e.g., Florida, New York) impose additional limits (e.g., US$5,000 per claim).

For more details, see [T&C, Section 9, 10] or contact Support.

Q: Are winnings taxable?
 A: Tax obligations vary by region. Some jurisdictions treat social casino winnings as taxable income, while others do not. You are responsible for any taxes. Please consult a tax professional for details.

7. KYC (KNOW YOUR CUSTOMER) VERIFICATION

Q: What is KYC, and why is it required?
 A: Under our [KYC Policy] and AML/BSA guidelines, we verify player identities to prevent fraud, money laundering, and other illicit activities (see [T&C, Section 11]). You may be asked to provide government-issued ID or proof of address before redeeming any sweepstakes prize.

Q: How is my data protected during KYC?
 A: All personally identifiable information (PII) is handled per our [Privacy Policy], which employs encryption, access controls, and other security measures. We may disclose information to regulators or law enforcement if legally required.

8. PRIVACY AND DATA PROTECTION

Q: How does EWSweeps247.com protect my personal information?
 A: We safeguard your data through SSL encryption, periodic security audits, role-based user controls, and other measures in alignment with our [Privacy Policy]. For further details, or to opt out under certain privacy laws (e.g., CCPA), visit our DNSMPI link.

Q: What if I’m a California resident?
 A: Under CCPA, you may opt out of any “sale” of personal information—though we typically do not sell data. Visit our DNSMPI link or see [T&C Section 19] for guidance.

9. RESPONSIBLE GAMING

Q: Are social casino games potentially addictive?
 A: While intended purely for entertainment, some individuals can develop problematic behaviors. Please monitor your play habits; if you suspect an issue, consult our [Responsible Social Gameplay Policy], use self-exclusion tools, or seek professional help (e.g., Gamblers Anonymous).

10. LEGALITIES, TAXES, AND COMPLIANCE

Q: Are there territory-based restrictions?
 A: Yes. You must not use our services from any Excluded Territory. Attempting to bypass geo-blocking or using VPNs can result in immediate account suspension (see [T&C Section 2.4] and [Official Social Casino Rules, Section 3.2]).

Q: How do you handle Anti-Money Laundering (AML) checks?
 A: We adhere to AML/BSA regulations and may file Suspicious Activity Reports (SARs) if suspicious transactions arise. We also conduct Source of Funds (SOF) Verification where relevant (large purchases, unusual patterns, etc.). Non-compliance can lead to account freezes or closure.

11. SECURITY MEASURES

Q: How secure are my in-game transactions?
 A: All transactions—purchases of Gold Coins, redemptions for sweepstakes prizes—occur via encrypted channels. Although no system is perfect, we regularly review and improve our security posture in line with the [T&C Section 16] and [Official Social Casino Rules, Section 6.3].

12. CONTACT AND SUPPORT

Q: How do I get help if I have questions or complaints?
 A: You can reach our Support Team via:

If an issue remains unresolved, you may escalate it per our Arbitration Agreement outlined in [T&C Section 26].

13. USER GUIDELINES AND ADDITIONAL RECOMMENDATIONS

  1. Single Account Policy: Only one account per player.

  2. No Purchase Necessary: To acquire Social/Sweeps Coins for sweepstakes.

  3. Standard Play vs. Promotional Play:

    • Standard Play (Gold Coins) → purely for entertainment; no real prizes. (See [Official Social Casino Rules].)

    • Promotional Play (Social or Sweeps Coins) → potential for real prizes, subject to T&C.

  4. Playthrough Requirements: Certain purchased, bonus, or giveaway Social Coins may require wagering a set number of times before redemption. See [T&C, Section 9.8] and, if applicable, the Official Social Casino Rules. If you have questions, please submit a ticket.

  5. Regular Updates: We periodically revise these FAQs to reflect updated laws, user feedback, or product improvements.

14. DISCLAIMER

Version: 1.8
 Date of Last Update: March 14, 2025
 (Incorporates all content from prior FAQs, superseding any conflicting or earlier references.)

  1. General Disclaimer
     EWSweeps247.com operates social casino games for entertainment only. Standard Play with Gold Coins does not involve real-money gambling and yields no real-world prizes (see [Official Social Casino Rules]). For sweepstakes-based play, refer to the T&C and Official Rules governing Social/Sweeps Coins.

  2. Agreement to Terms
     By using our Platform, you agree to all provisions of the T&C (including references to AML/BSA, KYC, MSB/FinCEN considerations, and Source of Funds checks) and the Official Social Casino Rules for Standard Play. In case of conflict, the T&C prevails.

  3. Responsible Gaming
     If you sense problematic behaviors, consult self-exclusion features or professional resources. We encourage safe and moderate play (see also [Responsible Social Gameplay Policy]).

  4. Updates & Amendments
     We reserve the right to revise these FAQs, our Official Social Casino Rules, and the T&C at any time. Changes take effect once posted, unless stated otherwise.

Note: This FAQ is for informational purposes only. If any inconsistency arises between this FAQ, the [Official Social Casino Rules], and the [T&C], the T&C controls, followed by the Official Social Casino Rules. Please contact Customer Support for specific guidance regarding excluded territories, AML checks, or playthrough requirements.

(© 2025 EZ Sweeps, Inc. All rights reserved.)
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Restricted States within the United States
Only players located in the United States (excluding the states of Alabama, Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee, Utah, Vermont, Washington and West Virginia) and Canada (excluding Ontario and Quebec) are eligible to register.

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